Shipping

We take 2-4 days to process your order and then 2-3 weeks to deliver it.

Yes, absolutely. We deliver worldwide.

Our offices are located in Boudry, in Switzerland. Our international warehouse, on the other hand, is located in China.

Yes, wait 3 days after your order and ask us via email at sales@prodosia.ch

Our products are shipped separately according to your order. If, for example, it contains items from two different warehouses, there will consequently be two deliveries. The rest of the order will most likely arrive shortly.

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or want to inquire about it, please email us at the following address: sales@prodosia.ch

Returns

We are sorry to hear that. Just send us a picture of the damaged item in question to the email address: sales@prodosia.ch and we will send you a similar replacement item as quickly as possible.

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about ourRefund Policy – Prodosia Online Shop.